Contact Us
Whether you are a student training on our judge, an academic institution deploying proctored cohort exams, or a campus ambassador with pricing inquiries, our team is directly accessible.
1. Legal Entity & Registered Office
Operating Brand: Faurus
Legal Entity: Faurus (Operated by Anant Vardhan Pandey)
Registered Address: AECS Layout, Kundalahalli, Whitefield, Bangalore, Karnataka, India
Country of Operations: Republic of India
Entity Type: Founder-Led Software & Evaluation Platform
2. Official Communication Channels
3. Operating Hours & Response SLA
- Standard Business Hours: Monday through Friday, 10:00 AM – 7:00 PM IST (Indian Standard Time).
- Weekend & Contest Coverage: Automated monitoring 24/7. Live dispatch and human contest dispute reviews are active during all rated contest windows.
- First Response Guarantee: All customer queries and billing tickets sent to ceo@faurus.app receive an initial human acknowledgement within 24 to 48 business hours.
4. Grievance Officer (Statutory Compliance)
In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the details of our designated Grievance Officer are set forth below:
Name of Grievance Officer: Anant Vardhan Pandey
Email Address: ceo@faurus.app
Postal Address: AECS Layout, Kundalahalli, Whitefield, Bangalore, Karnataka, India
Statutory SLA: Acknowledged within 24 hours of receipt; resolved within 15 working days from the date of receipt.
5. Specific Inquiries
Click below to open a pre-filled direct email to the founding team:
- Billing & Payment Issues — Resolve gateway transaction questions or duplicate charges.
- University & Placement Cells — Request an institutional sandbox demo for campus cohorts.
- Campus Ambassador Program — Apply to represent Faurus on your university campus.
- Security & Bug Bounty — Report potential security or sandbox bypass vulnerabilities.