Refund & Cancellation Policy

At Faurus, we prioritize radical transparency in our billing. We do not use deceptive dark patterns, hidden fees, or surprise automated renewals. This document clearly describes our cancellation rules and refund criteria for all individual passes and institutional deployments.

1. Digital Nature & Scope

Faurus provides cloud-hosted digital SaaS software, including online code execution engines, proctored testing environments, and AI-assisted interview panels. All services are provisioned electronically immediately upon successful payment verification.

2. 1-Time Pass Architecture (Zero Auto-Debit)

Our consumer tier passes (Hashira Rank Passes — 1-Month, 2-Month, 3-Month, and 4-Month) operate strictly on a 1-Time Payment Architecture:

• No Unexpected Renewals: We do not register e-mandates or store recurring auto-debit tokens. When your purchased pass duration concludes, your access automatically returns to the free Mizunoto tier unless you voluntarily purchase a new pass.
• Zero Cancellation Overhead: Because there are no recurring monthly charges, you never have to navigate complicated cancellation mazes or worry about surprise debit alerts.

3. Cancellation Policy

• One-Time Passes: Since one-time passes are paid upfront for a fixed duration (1 to 4 months) with no recurring renewal, they do not require cancellation. Access remains active until the end of the paid term.
• Future Recurring Subscriptions: If recurring billing options are introduced in the future, you may cancel automatic renewal at any moment directly from your profile account settings with a single click. Upon cancellation, your access remains active until the end of the current paid billing cycle.

4. Refund Eligibility Criteria

We want students to be thoroughly satisfied with our execution sandbox and problem pool. We provide refunds under the following conditions:

Circumstances Eligible for Immediate Full Refund:

• Duplicate Transactions: Accidental double payment for the same pass duration caused by a network glitch or payment gateway retry will be refunded in full immediately.
• Technical Non-Delivery: If a payment is successfully captured by the payment gateway but our backend fails to provision Pro Pass access within 24 hours of receiving notice, a 100% refund will be granted.
• Unauthorized Charges: Confirmed fraudulent or unauthorized transactions reported by the cardholder or banking institution.

Circumstances Not Eligible for Refund:

• Requests submitted after the applicable refund window (7 calendar days from date of purchase).
• Accounts permanently suspended or banned due to severe violations of our Terms of Service (such as cheating during proctored contests, automated scraping, or submitting denial-of-service payloads against the judge).
• Failure to pass examinations, placements, or external technical interviews. Faurus provides training tools, but cannot guarantee third-party hiring outcomes.

5. How to Request a Refund

To request a refund, follow this simple process:

1. Send an email from your Faurus-registered email address to ceo@faurus.app.
2. Use the subject line: Refund Request — [Your Order ID or Payment ID].
3. Include the following details:
   • Your Faurus username and registered email address.
   • Razorpay Payment ID (e.g., pay_...) or copy of your payment receipt.
   • A brief description of why you are requesting a refund (helps our engineering team fix bugs).

6. Refund Settlement Timelines

Once our team reviews and approves your refund:

• Confirmation: You will receive a written confirmation email from Faurus within 24 to 48 hours.
• Gateway Settlement: The refund is dispatched through our payment processor (Razorpay) directly back to your original source of payment (the original UPI ID, debit card, credit card, or net banking account).
• Credit Timeline: Banks and payment gateways typically credit the funds back to your account within 5 to 7 business days, depending on your banking provider's processing speed.

7. Institutional & Enterprise Cohorts (Campus & Labs)

Agreements with universities, colleges, coaching institutions, and corporate hiring teams are custom enterprise deployments.

Refund, termination, and service-level commitments for institutional cohorts are governed by the specific Master Services Agreement (MSA) and formal purchase order negotiated between the institution and Faurus.

8. Support & Inquiries

If you have any questions regarding a charge or want to follow up on an ongoing refund, contact our leadership team: