Delivery & Fulfillment Policy

This Delivery and Fulfillment Policy outlines how services and access passes purchased on Faurus are provisioned to users. Please review these terms to understand how digital delivery works on our platform.

1. 100% Digital SaaS Services (No Physical Goods)

Faurus provides cloud-hosted Software-as-a-Service (SaaS) products for technical assessment, competitive programming evaluation, code compiling, and proctored examination monitoring.

2. Method of Electronic Delivery

All services are delivered entirely via electronic transmission through the internet:

• Account Entitlement: Upon authorization of payment by our payment gateway (Razorpay), your Faurus user account is immediately upgraded to Pro Pass.
• Instant Feature Unlocking: Unmetered sandbox executions, unrestricted access to all 1,737+ problem test suites, 24 microVM execution engines, and AI Viva features are enabled within your active browser session automatically.
• Zero Physical Media: Software code, test suites, and compiler tools run within our cloud microVM sandboxes; no physical installation disks or USB keys are required.

3. Delivery Timeline & Instant Provisioning

• Standard Fulfillment Time: Instantaneous (0 to 5 minutes). In the normal course of operation, database provisioning occurs within seconds of the payment gateway confirming successful capture.
• Maximum SLA: If a transient network hiccup causes an asynchronous webhook delay between the banking gateway and our dispatch server, provisioning will complete within a maximum of 2 hours.

4. Shipping & Handling Charges

Because all services are provisioned digitally over secure network protocols:

• Shipping Fee: ₹0.00 (Zero / Free) for all transactions across India and globally.
• There are no customs duties, freight charges, courier handling fees, or postal tariffs associated with any Faurus purchase.

5. Proof of Delivery & Invoices

Successful delivery of service is evidenced by the following electronic records:

• Email Confirmation: An automated digital payment receipt and tax invoice is dispatched to your registered email address immediately following payment authorization.
• Gateway Payment ID: An immutable Razorpay payment identifier (e.g. pay_TijXgr2ZSENd2V) is linked to your user account profile and stored in our sovereign ledger.
• In-App Badge: The “Pro Pass” tier badge and active duration are reflected across your dashboard and problem submission interface.

6. Provisioning Issues & Support

In the rare event that your bank account is debited but your Faurus account does not reflect the upgraded Pro Pass within 15 minutes:

1. Refresh your browser tab or log out and log back in to refresh your authentication token.
2. Check your email inbox and spam folder for the automated payment confirmation receipt.
3. If your account is still not upgraded, immediately email ceo@faurus.app with:
   • Your Faurus username and registered email.
   • The Razorpay Payment ID or UPI reference number.

Our engineering team will manually verify the payment record in the ledger and unlock your pass within 2 to 4 hours.

7. Inquiries & Legal Entity